Faq
Frequently Asked Questions
Welcome to CariadFflam. Below you will find answers to the most common questions about our products, ordering, shipping, returns, and customer support. If you cannot find what you are looking for, please reach out to us at support@cariadfflam.kg.
What types of products does CariadFflam offer?
CariadFflam is an online store specializing in high-quality shirts, pants & trousers, and skirts. Our collection is curated to offer a blend of classic and contemporary styles for everyday wear and special occasions. Each item is selected for its fabric quality, fit, and durability.
How can I determine my correct size?
We provide a detailed size guide on every product page. Please refer to the measurements (chest, waist, hip, and inseam) to find your best fit. If you are between sizes, we recommend choosing the larger size for a more comfortable fit. For additional assistance, email us at support@cariadfflam.kg and our team will help you.
What is your shipping policy?
We offer worldwide shipping. Orders are processed within 1–2 business days. Standard delivery typically takes 5–10 business days depending on your location. You will receive a confirmation email with tracking information once your order has been dispatched. Shipping costs are calculated at checkout based on your destination and order weight.
Do you offer express or tracked shipping?
Yes, express shipping is available at checkout for faster delivery (2–4 business days). All orders, including standard, are shipped with tracking so you can monitor your package in real time.
What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If for any reason you are not, you may return unworn, unwashed items with original tags within 30 days of delivery for a full refund or exchange. To initiate a return, please contact support@cariadfflam.kg with your order number and reason. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
How do I care for my CariadFflam garments?
Each product includes a care label with specific instructions. As a general rule, we recommend washing in cold water, using mild detergent, and hanging to dry to preserve color and shape. Avoid bleach and high-heat ironing. For delicate fabrics, consider hand washing or dry cleaning.
Are your products true to size?
Our sizing is consistent with standard international sizing (S, M, L, XL). However, fit may vary slightly depending on the fabric and cut. We encourage you to review the size guide and customer reviews on each product page for more insight.
Can I modify or cancel my order after placing it?
If you need to modify or cancel your order, please contact us as soon as possible at support@cariadfflam.kg. We will do our best to accommodate your request if the order has not yet been processed or shipped.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and Apple Pay. All transactions are securely processed and encrypted.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier’s website. You can also contact support@cariadfflam.kg if you need help locating your tracking information.
Do you offer gift wrapping or personalized notes?
At this time, we do not offer gift wrapping services. However, all orders are packaged neatly in our branded packaging, which is suitable for gifting. If you have a special request, please email us and we will see what we can do.
What if my item arrives damaged or defective?
We are sorry to hear that. If your item arrives damaged or defective, please contact us within 7 days of delivery at support@cariadfflam.kg with your order number, a photo of the issue, and a brief description. We will arrange a replacement or refund at no extra cost.
Are there any restrictions on international orders?
We ship to most countries worldwide. Please note that international customers may be subject to customs duties, taxes, or import fees, which are the responsibility of the buyer. These charges are determined by your local customs office and are not included in the product price or shipping cost.
How do I contact customer support?
For any questions, concerns, or feedback, please email us at support@cariadfflam.kg. Our support team typically responds within 24 hours on business days. We are here to help you with sizing, orders, returns, and any other inquiries you may have.